FAQ – Frequently Asked Questions

Who is behind StorShelf24?

Axcion GmbH sees itself as a neutral and independent market participant. You can use the portal to directly compare and order shop shelves from any manufacturer or brand.

Why order from StoreShelf24?

The integrated shop shelf configurator is free of charge for you. It enables you to assemble store shelves efficiently and cost-effectively. You can thus get a visual idea of your product without much effort.

The added value of the configurator

The configuration allows you to put together your individual store shelving system quickly and easily in 3D. You can choose the equipment, color and dimensions according to your wishes.

Who offers items on StoreShelf24?

Well-known retailers of store shelves offer store shelves via Storeshelf24 as the central e-commerce portal. You are on the safe side, because all partners are checked by us.

Which manufacturers are represented at StoreShelf24?

With us you will find all well-known manufacturers of shop shelves.

Does Storeshelf24 also ship to Germany?

Of course you can also order the shop shelves in Germany. Many of our partners are based in the Federal Republic of Germany, so that the goods are only shipped within the country. So you don't have to worry about having to declare them.

Delivery within the EU

The delivery can take place within the entire European area. Deliveries are made, for example, to Austria, the Netherlands, France and Denmark. The shipping costs incurred are shown directly in the ordering process.

Delivery by parcel service

Individual parts are delivered by the parcel services DHL, DPD or GLS. If it is a bulky goods shipment, it requires 1-2 days more. Bulky items can only be delivered to a packing station to a limited extent. In this case, it is advisable to have the goods delivered to a DHL branch.

Delivery by a freight forwarder

Since the goods are usually delivered by truck, we ask you to always provide a phone number when ordering. In this way, communication with you can be ensured.

The forwarding agent will arrange a delivery date with you by telephone before the goods are delivered.

Bulky goods are always delivered to the curb/front door.

Goods damaged in transit

Unfortunately, it cannot be ruled out that goods may be damaged during transport. If there is externally visible damage, document the damage if possible.

We kindly ask you to contact your chosen provider directly at short notice. Let them know whether you refused or were able to accept the goods. We always strive for a solution that is as uncomplicated as possible with you.

Which payment methods are available at Storeshelf24?

The payment methods vary depending on which partner(s) you decide to buy from. You can currently use the i symbol in the configurator to see which payment methods are available. Further information can also be found under Payment & Shipping. We are in close contact and exchange with our partners in order to be able to offer you an even larger selection of payment methods in the future.

The aim is for you to be able to place your order as conveniently as possible. You can currently pay with Pay Pal, Klarna, in advance or on account.

Can anyone order from Storeshelf24?

Yes, you can order your shelves as a trader and also privately via Storeshelf24. Please note that the prices in the portal are shown without VAT.